To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.
By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus. As a customer/visitor of The Queen Victoria. Spital Road, Maldon, Essex, CM96ED, you will be asked to provide some basic information and contact details. The following information will be collected:
• The names of all customers or visitors
• A contact phone number for each customer or visitor
• date of visit and arrival time and departure time
The venue/establishment acts as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.
The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction. In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information. NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period.
We will only share information with NHS Test and Trace if it is specifically requested by them. For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).
We will require you to complete a form on arrival. Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit. However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number).
Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to. Your information will always be stored and used in compliance with the relevant data protection legislation. The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to.
The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus. By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is not an absolute right). You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.
You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute). If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue. If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.
The data protection officer Mr James Burrell is in charge of data protection duties at Good Karma PublicHouses Ltd T/A The Queen Victoria.
We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on www.queenvictoriamaldon.co.uk.
This privacy notice was last updated on 5th April 2021.
DATA PROTECTION On the 25th May 2018 new data protection rules came into effect.
The General Data Protection Regulation (GDPR) which is designed to enable individuals to better control their personal data. It is hoped that these modernised and unified rules will allow businesses to make the most of the opportunities of the Digital Single Market by reducing regulation and benefiting from reinforced consumer trust.
What is “Personal Data”? “Personal data” is defined in both the Directive and the GDPR as any information relating to a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person. So in many cases online identifiers including IP address, cookies and so forth will now be regarded as personal data if they can be (or are capable of being) without undue effort linked back to the data subject. To be clear there is no distinction between personal data about individuals in their private, public or work roles – the person is the person.
Data is used in a number of ways from both customer and a staff member/employee perspective.
The below process maps show how data is used and collected. Customers have the right to have personal data removed unless it is credit card data where the business has the right to keep hold of credit card receipts (Merchant copy) for 19 months. Information for reservations such as name and telephone number can be kept for following up reservation enquiries and Staff Data such as employment details, name and address, banking and employment particulars are kept on file by Good Karma Public Houses Ltd (QV).
Each individual employee has the right to have personal data removed following termination of contract of employment/ leaving the business. Employees/Former employees should write to:
The Data controller
The Queen Victoria Public House
Spital Road
Maldon
Essex
CM9 6ED
With a request for personal information to be removed.
